Today’s customers expect excellent service and have no problem switching brands if you do not deliver. Watch Rilene Simpson, Sr. Solution Architect, demonstrate how Rootstock Cloud ERP and Salesforce CRM together support the delivery of impeccable customer service. She will also answer all of your questions.
This live demo:
- Discusses the current customer service trends in manufacturing
- Demonstrates how to WOW your customers at every stage of the customer journey
- Shows you how to increase first call resolutions and respond to customers faster
- Demonstrates return merchandise authorizations (RMAs), product warranties, refurbishments, and device history