Services Overview

Rootstock offers a complete ecosystem of services to support every phase of your ERP journey. Our teams bring deep industry expertise and extensive experience with the Salesforce Platform, helping manufacturers and distributors run high-performing operations.

Rootstock’s four service tiers create a flexible path—allowing customers to choose the service level that matches their internal resources and operational goals.

Standard Success

Assistance with product questions and issues, plus access to Rootstock’s Knowledge Center and online community.

Case handling by Support Engineers
Access to Rootstock Success Community which includes knowledge base, forums, notifications and more
Annual business review for strategic planning

Platinum Success

For customers who want deeper engagement. A designated Technical Account Manager (TAM) helps guide your ERP strategy and evolution.

Faster response times and prioritization for support cases
Scheduled TAM reviews for insights and recommendations
Advisory input to align ERP capabilities with evolving business goals

Managed Services

Hands-on system administration and operational management performed by Rootstock experts who act as your extended ERP operations team.

Daily ERP management and configuration
Ongoing monitoring and continuous tuning to keep the ERP aligned with your business’ growth and evolution
New release updates, implementing approved process or configuration enhancements

Professional Services

Implementation, optimization, and extension of your ERP delivered by consultants with deep manufacturing and platform expertise.

End-to-end implementation and rollout
Process design and configuration aligned to your operations
Integrations, enhancements, and scalable solution design

For more information on Rootstock Services, scoping, or pricing, please contact our team.